Technology or IT “metrics” can measure how well you IT system performs. Metrics help leaders plan the future of a system to make sure it’s set up the best way possible. Creating new metrics means fine-tuning your analysis to fine-tune your system.
1. Look at your goals and your flaws. Assess the current condition of the system, what’s missing and what could be improved.
2. Link your new metrics to concrete practices in your system. Metrics that are too arbitrary or theoretical will most likely be ineffective. Make sure that all of your new metrics are directly tied to “actionable” and relevant aspects of your system.
3. Get people on board. So much of IT metrics has to do with people. The IT system profits from well-defined roles for administrators, and IT progress has plenty to do with helping users in all parts of your office. Make your new metrics people-friendly and useful by getting input and defining who will do what do keep your IT programs effective.
4. Write metrics with consistency. Any measurement must be organized, people wouldn’t use feet and inches if they weren’t the same every time. Name and identify good variables and quantifiers to avoid confusing results.
5. Opt for clarity. Anyone should be able to read the results. Avoid esoteric tech-speak or calculus-type statistics. Make your metrics based on delivering good, clear, actionable intelligence on your IT system.