While today’s lightning-fast Internet connections help users download files faster than ever, problems can still occur on the computer side. Often, files will appear to download fully, but they are nowhere to be found in Windows XP. Other times, the files download only partially. These are frustrating occurrences that require troubleshooting to not only successfully obtain the desired file, but also to prevent future file download problems.
1. Check your Internet connection to ensure that it isn’t intermittently turning off (or otherwise getting interrupted) during downloads.
2. Check that you’re looking in the right location for the downloaded file. Although you might typically download files to your “My Documents” folder, for example, this location could change depending on other computer activity. Commence the file download again just to see where it prompts you to save the file. Before fully downloading the file again, check that location to see if the first download completed and placed the file there.
3. Download the file again if the first file you downloaded is corrupted. If the file does not open after you downloaded it (and the download completed), the download may have been partial or encountered corruption during the process.
4. Delete the temporary files in your browser. In Firefox, click “Tools” and click “Clear Private Data.” In Internet Explorer, click “Tools,” click “Delete” on the General tab, click to select “Temporary Internet files,” and click “Delete.”
5. Locate an alternate download source for the file. Many files and programs appear on various Web hosts, so perform a Google search to locate another location if you encounter problems downloading a file from a specific location.